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Privacy Policy

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1. An overview of data protection General information 

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy. 

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Data recording on this website
Who is the responsible party for the recording of data on this website (i.e. the “controller”)? 

The data on this website is processed by the operator of the website, whose contact information is available under section “Information Required by Law” on this website. 

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How do we record your data? 

We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form. 

Other data shall be recorded by our IT systems automatically or after you consent to its recording during your website visit. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access this website. 

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What are the purposes we use your data for? 

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns. 

 

What rights do you have as far as your information is concerned? 

You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency. 

Please do not hesitate to contact us at any time under the address disclosed in section “Information Required by Law” on this website if you have questions about this or any other data protection related issues (Hessische Beauftragte für Datenschutz und Informationsfreiheit  Gustav-Stresemann-Ring 1, 65189 WiesbadenTelefon: 0611-1408 0, E-Mail: poststelle@datenschutz.hessen.de. Corresponding information can be found in Art 13 and following GDPR.

 

Analysis tools and tools provided by third parties 

There is a possibility that your browsing patterns will be statistically analyzed when your visit this website. Such analyses are performed primarily with what we refer to as analysis programs. For detailed information about these analysis programs please consult our Data Protection Declaration below. 

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2. Hosting and Content Delivery Networks (CDN) External Hosting 

This website is hosted by an external service provider (host). Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site. The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR). 

Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data. 

 

Execution of a contract data processing agreement

In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with our host. 

 

Cloudflare 

We use the “Cloudflare” service provided by Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA. (hereinafter referred to as “Cloudflare”). 

Cloudflare offers a content delivery network with DNS that is available worldwide. As a result, the information transfer that occurs between your browser and our website is technically routed via Cloudflare’s network. This enables Cloudflare to analyze data transactions between your browser and our website and to work as a filter between our servers and potentially malicious data traffic from the Internet. In this context, Cloudflare may also use cookies or other technologies deployed to recognize Internet users, which shall, however, only be used for the herein described purpose. 

Cloudflare is a certified participant of the “EU-US Data Privacy Framework.” Cloudflare has undertaken to handle all personal data originating from the member states of the European Union (EU) in compliance with the “Data Privacy Framework.” 

The use of Cloudflare is based on our legitimate interest in a provision of our website offerings that is as error free and secure as possible (Art. 6 Sect. 1 lit. f GDPR). For more information on Cloudflare’s security precautions and data privacy policies, please follow this link: https://www.cloudflare.com/privacypolicy/. 

 

Execution of a contract data processing agreement 

In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with Cloudflare. 

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3. General information and mandatory information Data protection 

The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration. 

Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected. We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access. 

 

Information about the responsible party (referred to as the “controller” in the GDPR) 

The data processing controller on this website is:  Markus Mueller, GauVendi GmbH, Feuerwehrstrasse 10, 60435 Frankfurt Germany, E-mail: info@gauvendi.com. Data Protection Officer: consulting@datenschutzexperte.de. 

 

PROLIANCE GmbH
www.datenschutzexperte.de
Leopoldstr. 21
80802 München
datenschutzbeauftragter@datenschutzexperte.de
 

Revocation of your consent to the processing of data 

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation. 

 

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR) 

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If your data is being processed based on Article 6, Section 1, Lit. E or F of the GDPR, you have the right to object to this processing at any time, based on your unique situation. This also applies to any profiling based on these rules. To find out the legal basis for any data processing, please refer to this Data Protection Declaration. If you object, we will stop processing your personal data unless we can provide strong reasons for why the processing is necessary that outweigh your interests, rights, and freedoms, or if the processing is needed for legal claims, exercise, or defense (objection according to Article 21, Section 1 of the GDPR).

If your personal data is being processed for direct advertising, you have the right to object to this at any time. This includes profiling related to direct advertising. If you object, your data will no longer be used for direct advertising purposes (objection according to Article 21, Section 2 of the GDPR).

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Right to log a complaint with the competent supervisory agency 

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses. 

 

Right to data portability 

You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible. 

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SSL and/or TLS encryption 

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.  If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties. 

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Encrypted payment transactions on this website 

If you are under an obligation to share your payment information (e.g. account number if you give us the authority to debit your bank account) with us after you have entered into a fee-based contract with us, this information is required to process payments. 

 

Payment transactions using common modes of paying (Visa/MasterCard, debit to your bank account) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line. 

 

If the communication with us is encrypted, third parties will not be able to read the payment information you share with us. 

 

Information about, rectification and eradication of data 

Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “Information Required by Law.” 

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Right to demand processing restrictions 

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “Information Required by Law.” The right to demand restriction of processing applies in the following cases: 

In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.

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If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data. 

 

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU. 

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Rejection of unsolicited e-mails 

We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section “Information Required by Law” to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages. 

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4. Recording of data on this website Contact form 

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent. 

The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your agreement (Art. 6 Para. 1 lit. a GDPR) if this has been requested. 

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The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods. 

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5. Analysis tools and advertising Google Analytics 

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. 

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Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. Google may consolidate these data in a profile that is allocated to the respective user or the user’s device. 

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Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g. cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored. 

This analysis tool is used on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimize both, the services offered online and the operator’s advertising activities. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time. 

 

IP anonymization 

On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyze your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession. 

 

Browser plug-in 

You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link:
https://tools.google.com/dlpage/gaoptout?hl=en. 

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For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at:
https://support.google.com/analytics/answer/6004245?hl=en. 

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Contract data processing 

We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics. 

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Demographic parameters provided by Google Analytics 4 

This website uses the “demographic characteristics” function of Google Analytics, to be able to display to the website visitor compatible ads within the Google advertising network. This allows reports to be created that contain information about the age, gender and interests of the website visitors. The sources of this information are interest-related advertising by Google as well as visitor data obtained from third party providers. This data cannot be allocated to a specific individual. You have the option to deactivate this function at any time by making pertinent settings changes for advertising in your Google account or you can generally prohibit the recording of your data by Google Analytics as explained in section “Objection to the recording of data”. 

 

Google Analytics E-Commerce-Tracking 

This website uses the “E-Commerce Tracking” function of Google Analytics 4. With the assistance of E- Commerce Tracking, the website operator is in a position to analyze the purchasing patterns of website visitors with the aim of improving the operator’s online marketing campaigns. In this context, information, such as the orders placed, the average order values, shipping costs and the time from viewing the product to making the purchasing decision are tracked. These data may be consolidated by Google under a transaction ID, which is allocated to the respective user or the user’s device. 

 

Archiving period 

Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 14 month. For details please click the following link:
https://support.google.com/analytics/answer/7667196?hl=en 

 

6. Plug-ins and Tools
Google Web Fonts (local embedding) 

This website uses so-called Web Fonts provided by Google to ensure the uniform use of fonts on this site. These Google fonts are locally installed so that a connection to Google’s servers will not be established in conjunction with this application. 

For more information on Google Web Fonts, please follow this link: https://developers.google.com/fonts/faq and consult Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en. 

 

Adobe Fonts 

In order to ensure the uniform depiction of certain fonts, this website uses fonts called Adobe Fonts provided by Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA (Adobe). 

When you access pages of this website, your browser will automatically load the required fonts directly from the Adobe site to be able to display them correctly on your device. As a result, your browser will establish a connection with Adobe’s servers in the United States. Hence, Adobe learns that your IP address was used to access this website. According to the information provided by Adobe, no cookies will be stored in conjunction with the provision of the fonts. 

Adobe is in possession of a certification in accordance with the EU-US Data Privacy Framework. The Data Privacy Framework is a compact ratified between the United States of America and the European Union, aiming to warrant compliance with European Data Protection Standards. For more information, please follow this link: https://www.adobe.com/privacy/eudatatransfers.html. 

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Data are stored and analyzed on the basis of Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in a uniform presentation of the font on the operator’s website. If a respective declaration of consent has been obtained (e.g. consent to the archiving of cookies), the data will be processed exclusively on the basis of Art. 6 Sect. 1 lit. a DGDPR. Any such consent may be revoked at any time. 

 

For more information about Adobe Fonts, please read the policies under: https://www.adobe.com/privacy/policies/adobe-fonts.html. 

Adobe’s Data Privacy Declaration may be reviewed under: https://www.adobe.com/privacy/policy.html. 

 

7. eCommerce and payment service providers Processing of data (customer and contract data) 

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We collect, process and use personal data only to the extent necessary for the establishment, content organization or change of the legal relationship (data inventory). These actions are taken on the basis of Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual actions. We collect, process and use personal data concerning the use of this website (usage data) only to the extent that this is necessary to make it possible for users to utilize the services and to bill for them. 

 

The collected customer data shall be eradicated upon completion of the order or the termination of the business relationship. This shall be without prejudice to any statutory retention mandates. 

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Sell One Room in 10 Different Ways — The AI Sales Operating Platform for Hotels

Same room. Different guest. Different product. If guests can't see the difference, they won't pay for it. GauVendi creates distinctions and makes them visible — and profitable. It is the only Sales Operating Platform in hospitality, connecting pricing, distribution, booking and fulfillment in one layer that sits on top of your PMS.

You're leaving money on the table

In retail, every unit is a product. In hotels, units vanish into categories — the category becomes the product. Your system flattens the garden room, the quiet corner room and the room next to the elevator into one label at one price. 80% of what makes your rooms different is buried inside generic categories: the view, the quiet floor, the balcony — built, paid for, never priced. Your own website shows the same "Standard Double" as Booking.com, so price becomes your only lever. And when AI search asks for "quiet, balcony, old town", a generic category matches nothing. No chef sells "dough — one price": the same dough becomes spaghetti, lasagna, truffle ravioli — three dishes, three prices. Your rooms deserve the same treatment.

One space. Multiple products — Dynamic Inventory

GauVendi transforms each physical unit into targeted, benefit-driven products that match different guest needs — from booking through fulfillment, including automated unit assignment. In an illustrative sold-out night with 10 units and 10 guests, static category sales collapse the 10 units into 3 categories with 3 price points and cap revenue at €1,320. Dynamic Inventory sells the same 10 units as 15+ products with individual prices, matches every guest to their best-fit product, and captures €1,590 — +20% from the same rooms on the same night.

Why not just a booking engine?

A beautiful booking engine on top of generic categories is a sports car on a dirt road. A booking engine takes orders from a category shelf; a Sales Engine sells — it curates, differentiates, upsells in the flow and fulfills what it promised. Typical booking engines convert 2–3% of lookers; GauVendi operators average 7.7% look-to-book.

Real results from real properties

Live in 3 days. Not months.

No IT team needed. We capture your property's features, connect to your PMS — pre-built integrations with apaleo, Mews and Opera Cloud — and your new products go live across your channels. Nothing gets replaced: your PMS, RMS and channel manager stay; rates keep flowing from your existing systems and products re-price automatically. Rate parity is solved — your categories stay bookable everywhere while exclusive products like "Executive Focus Room" differentiate your direct channel.

One platform. Eight products. Modular.

Sales Engine (AI-powered direct booking), Matchr-AI (the chatbot that sells, 24/7), Call Pro Plus (phone reservations & offers), Sales Optimizer (LOS automation & gap sales), Inventi-Flow (continuous room-assignment optimization), Flexi-Channel (channel-differentiated distribution via OTAs and GDS), BI Tool (feature-level intelligence) and PickYourMatch (be found on LLM apps like ChatGPT and Perplexity). Most properties start with the Sales Engine and add from there — for independent hotels, hotel groups, vacation rentals, boutique properties and extended stays.

Book Free Demo

One Platform. New Ways of Selling. Dynamic Inventory.

GauVendi connects directly to your Property Management System and transforms static room types into a dynamic, feature-based inventory. Every product on the platform builds on this foundation — selling rooms by what makes them special, not by a category code. The Sales Operating Platform is the central command centre: connected to your PMS, it controls inventory, pricing, content, reservations, users and every connection — feature-based pricing, unlimited sales plans, a daily sales cockpit, three-level restrictions (product, sales plan, house), extras management and RMS support. Configure once, apply everywhere.

Sales Engine — the booking engine that sells by features

Guests build their ideal stay by selecting features — floor, view, bed type, amenities — not room categories; the system matches the best room automatically. AI-driven recommendations tailor every search result, dynamic packages bundle meals, parking or spa access, and conversion tactics (social-proof labels, strike-through pricing, scarcity, opaque selling) lift booking value. 7+ languages, 170+ currencies, white-label theming and conditional promo codes included. Because it prices at feature level, you get granularity room-type systems simply cannot offer.

Matchr-AI — the AI booking assistant that sells

A complete AI assistant guiding guests from first question to payment page inside the conversation — on your website and WhatsApp. It answers property questions instantly, matches guests to the perfect stay, upsells naturally, redirects to sister properties when availability runs low, and can even search and book third-party services (like OpenTable or tour operators) via API. Traditional chatbots answer FAQs; Matchr-AI converts conversations into confirmed bookings.

Pick Your Match — AI visibility, zero commission

Get your accommodation products discovered by AI assistants like ChatGPT, Gemini and Perplexity — live via dedicated apps and evolving into an LLM-optimised web presence. Structured product data lets AI assistants understand, recommend and link to your products in natural conversations, and the traffic flows to your own booking experience.

Inventi-Flow — inventory & reservation optimisation

Continuously analyses your booking portfolio and dynamically re-arranges room-to-reservation allocation. Choose an occupancy strategy (maximise consecutive sellable nights, eliminate gaps and split stays) or a revenue upsell strategy (high-value rooms go to guests paying for premium features). Lock VIPs and groups to specific rooms; everything else keeps optimising on a 2- or 4-week rolling window. PMS systems assign rooms once and never revisit — Inventi-Flow never stops.

Sales Optimizer — revenue automation, 24/7

Automated minimum/maximum length-of-stay rules by product and date, dynamic gap filling (open gaps to any helpful booking, or accept only bookings that fill the entire gap), automated pricing refresh aligned with demand, and close-to-stay controls that activate when the front desk goes home. Revenue while you sleep.

Flexichannel — channel distribution with SiteMinder included

Distribute the right products to the right channels at the right price: channel-specific mark-ups and mark-downs, virtual products that don't exist in your PMS, automated longer-stay rates — with an integrated SiteMinder Channel Manager giving access to 450+ global distribution partners and Google Hotel Free Booking Links. No separate channel-manager contract needed.

Call Pro+ — consultative selling by phone and email

Gives any team member the same room configurator and match logic that powers the online Sales Engine: visual timeline room plan with drag-and-drop, individualised proposals with automated option release, reservation creation and payment processing. Anyone can sell like your best agent.

Analytics & Dashboards + Partner Hub

Real-time dashboards for on-the-books performance, Sales Engine conversion, funnel analysis by device, country and guest count, and upsell effectiveness — exportable to Excel, CSV or Looker Studio, with feature-level intelligence showing which room features actually drive bookings. The Partner Hub opens the whole platform: open REST APIs, headless commerce for custom front-ends, embeddable booking-bar widgets, white-label solutions and an MCP server connecting AI agents directly to inventory, availability and booking.

Integrations & ecosystem

PMS: apaleo, Mews, Oracle Opera Cloud (full two-way). Channel management: SiteMinder. Payments: Stripe, PayPal, Adyen, OnePay. Metasearch: Google Hotel Centre, RateHUB, WHIP/Cendyn. Marketing & tracking: Google Analytics 4, Meta Conversion API, Google Ads / Tag Manager, Usercentrics consent management, WCAG accessibility by dock.codes.

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Pricing That Pays for Itself

GauVendi uses a revenue-based model: the platform starts paying for itself in weeks, not months. You're live in 3 days with no IT project, and a 60-day satisfaction guarantee removes the risk of trying.

The economics come from selling the rooms you already have, better: more price points from the same inventory, a 60% upsell rate driven by the Sales Engine's recommendation model, and reservation automation that frees your team from manual assignment work.

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What Is a Sales Operating Platform?

The room category was a shortcut — it made inventory manageable and choice simple. It also made every hotel a commodity: dozens of unique rooms collapsed into a single label, erasing every difference guests would pay for.

A Sales Operating Platform reverses the shortcut. It connects product creation (turning each unit into multiple feature-based products), pricing (each product priced by what its features are worth), distribution (different products per channel) and fulfillment (automated unit assignment) into one closed loop — working with your existing PMS and RMS, not replacing them.

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The Dynamic Matching Loop — One Booking Changes Everything After It

Rooms rearrange. Products reshape. Prices recalculate. Stay rules adapt. Every guest sees what they actually value — and willingly pays more for it. That continuous cycle is how the GauVendi Sales Operating Platform works, and it's a fundamentally different process from what your current stack automates.

Your hotel runs on a printed map

Navigation went through three stages — and so did hospitality. Stage one, the printed map: room assignments in the PMS, rates updated when someone has time, stay rules reviewed once a quarter, gaps noticed at check-in — if at all. Where most hotels still operate. Stage two, the GPS: automated category pricing, AI recommendations, channel push. Faster — but the same categories, the same fixed price points, no differentiation. Every competitor gets the same tools; if everyone has GPS, nobody has an advantage. Stage three, the real-time reroute: rooms rearrange, one room becomes many products, prices follow feature value, stay rules adapt per product per night, and every guest is matched to what they actually value. More products, wider reach, true differentiation. The industry is racing toward stage two. Stage three isn't on that road.

The continuous cycle, in five steps

Then someone books — and the loop restarts. Rooms reshuffle, products multiply, value recalculates, gaps fill. It never stops.

A patchwork is not a system

Your RMS prices categories. Your IBE lists them. Your channel manager distributes them. Your team fills the gaps by hand. One continuous loop that assigns, reshapes, prices, matches demand and distributes across every channel — that's not a feature upgrade, that's a Sales Operating Platform. It connects to your PMS; nothing gets replaced.

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Sell What Makes Every Room Different

Every unit in your hotel has features guests would pay for — but categories collapse them into one product at one price. Supply never meets demand at the feature level, and price becomes your only differentiator.

With feature-defined products exclusive to your direct channel, the guest who cross-checks your website after browsing an OTA discovers something genuinely better — not the same room slightly cheaper. That's what converts window shoppers into direct bookers.

Hotels on GauVendi report +20% revenue, 2x direct conversion and a 60% upsell rate — without renovating a single room.

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Boutique Hotels: Your Hotel Isn't "Standard Double"

Every room of yours has a story. The category in the booking system doesn't tell it — and the guest sees the exact same thing at your place as at the chain next door. You sell unique rooms as interchangeable commodities: the balcony room, the tiny-window room, the 4th-floor room with a view, the room next to the elevator — all "Standard Double", all one price. On Booking.com you look like everyone else. And when travellers ask ChatGPT for "a small hotel with balcony in Munich", AI needs features and experience-level offers — not PMS categories. If you don't have them, you don't show up in the answer.

The category was a shortcut — it turned your hotel into a commodity

When hotels first digitised, compute was limited, so 50 different rooms were squeezed into 3 categories. Back then the front desk knew which room fit which guest. Today nobody pays attention — the guest lands in the room next to the elevator while your quiet corner room with a view sits empty. Coca-Cola doesn't sell brown sugar water. Mercedes doesn't sell a metal box with wheels. But hotels sell "Standard Double".

We turn 1 room into 5 products — without moving a single wall

GauVendi connects to your existing PMS and turns the real attributes of your rooms into distinct, experience-driven products, each with its own price, target audience and story: "Corner room with old-town view", "Business single with queen-size", "Family hideaway with 2 connecting rooms". Feature capture typically takes 2 hours per 20 rooms. The products then sell on your website, optionally on OTAs, on AI channels (ChatGPT, Perplexity) and through Matchr-AI, our chat assistant that advises like a human and sells directly.

Why not just a PMS, RMS or chatbot?

They all sell categories. Your PMS maintains them, your RMS prices them, your chatbot answers questions about them — none of them builds products from them. GauVendi operates one layer deeper. The Sales Engine is included, replacing your Internet Booking Engine — you save the IBE licence. Inventi-Flow continuously re-assigns rooms between booking and arrival, and Reversed Pricing keeps your RMS as price leader while GauVendi distributes category prices intelligently across the new products.

What boutique hotels achieve

Onboarding takes typically 3 days: PMS connection (Apaleo, Mews, Oracle Opera Cloud direct), product and price setup, go-live. Pricing is performance-based from €100/month base plus a per-room fee — we work with hotels from 5 rooms upwards. Your OTA contracts stay untouched: standard categories remain bookable everywhere, while the new experience products stay exclusive to your direct channel.

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Your Studio Isn't a Hotel Room. Your Apartment Isn't a "Standard Unit".

Apart-hotels, serviced apartments and vacation rentals face the category dilemma: on Booking.com, a category per apartment type dilutes your visibility, while lumping everything into 1–2 categories erases the difference between a 28 m² city studio and a 55 m² maisonette with a full kitchen. On Airbnb, one apartment is always one listing at one price — whether a family of four books it (needing space, kitchen, washing machine) or two couples (needing two bedrooms). Both pay the same; one feels expensive, the other cheap — and you leave revenue on the table. And your business lives off 3, 7, 14, 28+ nights, but nothing in your stack thinks in length-of-stay logic — empty nights pile up between bookings.

1 apartment becomes 5 products — with automated length-of-stay control

GauVendi connects to your PMS and turns every unit into multiple products, each with its own story, price and long-stay logic: "City Studio with kitchen · 3+ nights", "Family apartment incl. crib & washing machine", "Long-stay suite · 28+ nights · incl. weekly cleaning". The Sales Optimizer automates length of stay in three modes — Automated Maximum LOS, Dynamic Gap Filling and Dynamic Gap Maximization — so gaps between two bookings fill themselves. Inventi-Flow continuously re-optimizes which unit serves which reservation, and two or more neighbouring apartments can be sold as one combined product ("family suite", "group unit") — including via OTAs.

Three advantages you can't build yourself

Two integration paths — you choose

Option A: ship our Sales Engine out of the box — it replaces your IBE or vacation-rental engine, you save the licence fee, Matchr-AI runs natively on the front end. Option B: keep or build your own front end and plug it into the GauVendi API — we power the product structure, unit assignment, LOS logic and AI-channel feed behind it. Either way your PMS (Apaleo, Mews, Oracle Opera Cloud direct), your RMS (via Reversed Pricing) and your channel manager or Airbnb sync stay.

What operators achieve

Live in typically 3 days. Performance-based pricing from €100/month base plus a per-unit fee; we work with operators from 5 units up.

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Asset & Booking Intelligence — Stop Guessing What Your Guests Want

Your booking system tells you what got booked. GauVendi's Asset & Booking Intelligence (ABI) shows you what your guests actually wanted — which features they choose, which premiums they accept, which room performs in which season. Every hotel now runs a PMS, a channel manager, a revenue system and a BI dashboard — all crunching the same category data: occupancy, ADR, RevPAR. The same numbers everyone can see, the same levers everyone can pull. Automation without insights is autopilot without a destination: a sprint toward the cheapest price. ABI is the way out — feature-level demand signal that lets you position instead of discount.

Six modules. One intelligence layer.

Feature Intelligence: the module nobody else has

Every booking on GauVendi generates a demand fingerprint — not just "room booked" but which space type, bedding, layout, size, bathroom, location, view and outdoor features the guest picked, passed over or ignored. ABI turns that into Feature Selection (what solo travellers, couples, families and groups actually pick and pay), a Price Elasticity Engine (what guests pay extra for, to the euro per night — invaluable for renovation ROI and rate strategy), Seasonal Swing (which features peak in which quarter, so campaign timing writes itself) and Feature Opportunities (what to push and what to drop, re-ranked nightly).

Why this data is uncopyable

Category-based systems collapse the demand signal the moment a guest picks a category — that signal is lost forever. Feature Intelligence only exists because GauVendi captures feature selection at the moment of choice, before the category flattens it. Every booking sharpens your data asset; insights flow back into pricing, Sales Plans, Inventi-Flow assignment and campaign targeting. Every quarter you run category-based automation, the market pulls you further into the price war. Every quarter you run ABI, your data moat deepens. ABI is available exclusively to GauVendi customers.

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Matchr-AI — Consultative Selling, Automated

The best reservation agents sell by asking what the stay is for. That conversation doesn't scale over phone and email — Matchr-AI automates it. In chat, it matches each guest to their ideal room product using travel context, preferences and real availability, 24/7 and in the guest's language.

Dynamic Inventory meets LLMs: because your rooms are defined as feature-based products, the AI has something real to sell — not just a category name and a price.

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Get Recommended by AI Assistants

Travelers increasingly ask ChatGPT and other AI assistants where to stay. PickYourMatch places your offer directly into AI-powered recommendations — matched by needs, context and added value instead of price comparison.

Feature-defined products are machine-readable by design: an AI can recommend "the quiet garden room with a workspace" but not "Standard Double #3". That's how you reach guests at exactly the right moment and turn AI searches into direct business.

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Why Smarter Room Assignment Starts With Smarter Products

Hotels have debated room assignment for decades: assign at the point of sale, or assign last-minute? Both approaches lose. Assigning at sale locks capacity weeks before check-in — when a better-fit or higher-value booking arrives later, the room is already taken. Assigning last-minute creates operational chaos: housekeeping can't prepare, guest preferences vanish, and the front desk decides under pressure when eighty guests arrive at once. Both strategies treat assignment as a timing problem. It isn't — it's a product problem.

The root cause: static room categories

Room categories assume bigger rooms are worth more. But who defines value — the operator or the guest? A business traveler in London pays a premium for a 20-square-meter room with fast WiFi and a great view; in a countryside resort, 40 square meters is the baseline and a balcony or quiet corner matters more. Within the same footprint, a walk-in shower, a striking view or a thoughtful design matters enormously to one guest and not at all to another. Categories ignore this entirely. The customer defines value — not the operator.

Attribute-based selling was only halfway

Describing rooms by features like "high floor" or "walk-in shower" was a step forward — but attributes still live inside rigid categories, an upsold attribute locks the assignment even earlier, and no real product is ever created. Better labels on the same cage.

Dynamic Inventory: a different operating model

Dynamic Inventory creates multiple sellable products from the actual features of each physical unit — then matches demand to supply continuously. Assignments are never final: Inventi-Flow re-optimizes which unit serves which reservation from booking to arrival, following your strategy (maximize occupancy, revenue, or guest experience). The Sales Optimizer automates what to sell and when, 24/7, including length-of-stay rules and gap filling. The same 100 rooms that supported four categories can support fifty products — with every unit a candidate for every matching product.

Proven in other high-stakes industries

This is queuing theory applied to hospitality: one flexible queue feeding many servers always beats separate lines — which is why airports redesigned security, why hospitals with flexible bed allocation cut overflow by 96%, and why airlines never lock a seat when better allocation is still possible.

The common objections, answered

The payoff: more occupancy, not less

"Sold out in Standard, empty in Deluxe" disappears, and every gap night can be sold multiple ways — as a quiet workspace, a last-minute romantic escape or a high-floor business stay. Operators report +20% revenue, 2x looker-to-booker conversion, a 60% upsell rate, 70% reservation automation and +30% NPS.

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