FREQUENTLY 
ASKED QUESTIONS

GauVendi is a Sales Operating Platform for hotels, serviced apartments and other accommodation operators. Built around Dynamic Inventory, it turns the same physical rooms into different bookable products and matches guest needs with offers the property can deliver. It connects product creation, recommendations, pricing, booking, distribution and room allocation. GauVendi replaces the traditional booking engine and CRS while your PMS continues to run operations.

Yes. GauVendi replaces your website booking engine as part of a broader Sales Operating Platform. Its Internet Sales Engine matches guests with suitable products created from your available rooms. Guests can choose specific features, follow a recommendation or book a package or flexible offer. Your team can use the same product logic for phone and email enquiries through Call Pro Plus.

GauVendi fulfils the role of a central reservation system (CRS) within a Sales Operating Platform built around Dynamic Inventory. It connects sellable products, prices, availability, restrictions, reservations and supported distribution channels. The same physical room can support different offers, with pricing and room allocation connected to what the guest books. Your PMS stays in place to manage hotel operations. We map the integrations and sales workflows to your property during setup.

Yes. GauVendi maps the features of each physical room and uses them to create bookable products. A guest might choose a courtyard room with a king bed, while another chooses a room with a balcony. These offers draw on your existing inventory. You do not need a separate PMS category for every combination, and the physical number of rooms stays the same.

Dynamic Inventory means the same physical room can support more than one offer. For example, a room could be sold through its existing category, as a product with specific features or as part of a package. These offers share the underlying inventory. Creating more ways to sell a room does not create additional rooms or additional capacity.

Yes. GauVendi supports attribute-based selling (ABS), allowing guests to choose and pay for room features such as bed type, layout or view. Dynamic Inventory takes this further: it separates the physical room from the products you sell. The same room can fulfil several offers, and several suitable rooms can fulfil the same offer.

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ABS is one way to sell through this model. GauVendi also enables personalised recommendations, packages, combined accommodation and flexible offers, connected to shared availability, pricing and room allocation. This gives you more ways to match guest needs with your inventory and sell the stay they value.

GauVendi creates opportunities to sell a more relevant stay during the original booking. A guest can choose the room features they value or receive a recommendation for a product that fits their trip. Dynamic Inventory lets the same rooms support different products, packages and flexible offers, each connected to real availability. Upselling can come from a better match of space, features or services, as well as a higher room category.

Yes, when a feature forms part of the product they book. The offer should clearly distinguish included features from optional requests. A booking for a balcony room needs to be fulfilled by a room with a balcony. Accurate room data is essential: describe measurable features precisely and avoid turning subjective descriptions such as “quiet” into promises the hotel cannot reliably deliver.

A feature-based booking does not have to mean choosing a room number. Several rooms may meet the booked requirements, allowing the hotel to allocate a suitable one. If only one room qualifies, the booking naturally leaves less flexibility. Decide during setup which products promise particular features and which, if any, identify a specific physical room.

Yes. GauVendi supports combined products built from more than one physical unit. For example, two suitable rooms can be offered together to a family. The setup must reflect which combinations are valid, their capacity and their shared availability. Two adjacent rooms should only be described as connecting rooms if there is an actual connecting door. The combined product needs every required unit to be available for the stay.

All products draw on the same physical inventory. A room can appear in several offers, but it remains one room. When a booking is confirmed, GauVendi updates availability across the products that depend on that capacity.

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If several rooms can fulfil the booked product, GauVendi can assign a suitable room while preserving the guest’s confirmed features. A combined product, such as two rooms sold together, requires both units to be available. This lets you sell the same inventory in different ways while keeping bookings connected to the space you can deliver.

A more specific promise narrows the rooms that can fulfil a booking. GauVendi helps manage that trade-off by matching reservations to suitable rooms and retaining flexibility where several rooms qualify. Guests who do not need specific features can choose a more flexible offer. The aim is to make valuable differences sellable while keeping room allocation workable.

Yes. Inventi-Flow supports room allocation, while Sales Optimizer supports stay restrictions. Together, they help you work with gaps that can actually accommodate a reservation. A stay still has to fit the available physical inventory and your selling rules. These tools can improve how existing availability is used; they cannot guarantee that every gap will sell.

Yes. Bundled Sales Plans combine accommodation with included services and sales conditions to create an offer around a particular stay, such as park-and-fly or a family break. GauVendi checks the offer against product availability, capacity and selling rules. The package draws on the same room inventory as other eligible offers, giving you more ways to sell your property around the guest’s reason to travel.

Yes. GauVendi lists two-way integrations with Mews, apaleo and Oracle OPERA Cloud through OHIP. Before implementation, we review the data flows your property needs, including reservations, availability, rates, restrictions and extras. This establishes what is managed in each system and how changes move between them. See our product and integration overview.

Yes. Your RMS can continue to provide the category rates used as a pricing reference. GauVendi then differentiates the products within that structure. Alternatively, you can use feature-based pricing in GauVendi. During setup, we agree which system controls rates and restrictions so your team has a clear workflow.

Not necessarily. We review your current distribution setup before deciding what changes. GauVendi offers Flexi-Channel with SiteMinder for channel distribution. The supported channels, mappings and contract scope determine whether it replaces your existing arrangement. Your direct offers can be more detailed than the room categories distributed through other channels.

Yes, a phased introduction can use a defined sales workflow, such as phone and email enquiries or a selected offer. We agree the inventory and booking routes first so the systems do not operate as disconnected availability pools. This lets you assess the setup before deciding whether GauVendi becomes your main website booking engine. An option is our chatbot which sells parallel to your booking engine.

Ask us to check your PMS and the workflows you need. An integration assessment should establish what can be supported before you commit. We would not recommend a disconnected setup without first agreeing how availability, rates, reservations and changes would be maintained.

GauVendi advertises implementation in about three days for a ready setup. Your timetable depends on the quality of your room data, the integrations and the scope of the launch. We agree a realistic date after reviewing those dependencies. See the current implementation and pricing information.

Start with a room list, existing categories and the features of each unit. Include capacities, bed configurations, valid room combinations and any operational limits. Nominate one person to coordinate the setup. GauVendi then works with your team on the products, pricing and booking flow, followed by a review before launch.

GauVendi gives guests more specific reasons to book on your website: a room layout they need, features they value or a package that fits their trip. This creates opportunities to sell at different prices within your existing inventory. Results depend on your offers, demand, website traffic and booking experience. A recorded premium on some bookings is not the same as a proven increase in total hotel revenue.

You can give guests a different reason to book directly by making the offer more specific. For example, your website could sell a defined room layout or a package with clear inclusions. Guests can then compare what they receive as well as the price. The offer needs to be meaningfully different and accurately described.

GauVendi’s Pick Your Match and connected AI tools are designed to make detailed accommodation products available to supported discovery and booking experiences. Features such as a terrace, separate bedrooms or a particular layout give these tools more specific information to work with. Ask us which connections are live for your setup. Inclusion in a connected service does not guarantee a recommendation in general AI search. See the product overview.

Yes. Call Pro Plus lets your team use the same product and feature logic for enquiries handled by people. Instead of offering only a room category, they can identify suitable options and prepare a personalised proposal. That gives guests a clearer picture of what they are booking and helps your team explain the differences between offers.

Across its portfolio, GauVendi reports an average revenue uplift of 20% per property and a 7.7% look-to-book conversion rate.

Our growing collection of property stories shows how hotels, serviced apartments and hostels use Dynamic Inventory to create more bookable products, match different guest needs and capture the value of their accommodation.

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Each story includes concrete results from GauVendi Business Intelligence, such as product choices, booking values and guest booking patterns. These individual examples are reported separately from the portfolio averages.

Explore property results.

Yes. At a 23-room mountain hotel, five PMS categories became 39 bookable products. Thirty-five percent of direct bookings chose a feature product, and 19% were priced above the category benchmark. Bedding and outdoor space stood out in the guest choices. The story shows how a small property can offer more relevant stays from the rooms it already has.

Read the mountain hotel story.

Across its portfolio, GauVendi reports an average revenue uplift of 20% per property and a 7.7% look-to-book conversion rate.

Explore property results

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39-room historic hotel, Germany

23-room Alpine hotel, Switzerland

49-unit country hotel, Germany

69-unit apartment hotel, Germany

Airport hotel with more than 150 rooms, Germany
 

GauVendi’s Business Intelligence helps you see how stay length differs by product and guest segment. At the featured historic hotel, feature-product bookings averaged 2.7 nights compared with 2.4 nights overall; pet-friendly bookings averaged 2.8 nights. Your own booking patterns can help you shape offers for the guests and stays you want to attract.

Read the historic hotel story.

Start with differences that matter to your guests and that you can describe accurately: space, beds, layout, outdoor areas and location within the property. Then review what people select and book. A feature appearing in an expensive room does not by itself establish that guests paid more because of that feature. Use the findings to test your offers rather than assume that every hotel’s guests value the same things.

Feature-selection data can help you investigate interest that did not become a booking. For example, the city business hotel’s record reports four apartment selections and no resulting apartment bookings in its thirty-day feature analysis. That is a reason to inspect availability, price, restrictions and the booking journey. It does not, on its own, establish why those guests did not book. See the city business hotel record.

The published results do not establish a consistent increase in length of stay. Guest mix, available products, prices and dates can all affect the comparison. Assess stay length alongside booking value and contribution at your own property, rather than treating a longer stay as an automatic benefit of selling room features.

Track the share of bookings choosing feature products, accommodation premiums and discounts against a consistent benchmark, extras contribution, conversion and software costs. Compare equivalent periods and guest mixes wherever possible. Separate booked value from realised revenue after cancellations and refunds. This gives you a more useful business assessment than adding all extras sales to positive room premiums.

GauVendi’s published indicative pricing starts with a platform fee from €100 per property per month, plus approximately €3–€6 per bookable unit, depending on the modules. The stated minimum is around €200 per property per month. Your quotation confirms the total and what is included. Check the current pricing page for the latest terms.

The current published subscription pricing states that GauVendi does not charge booking commission or a percentage of revenue. Your quotation should also identify any separate payment, distribution or third-party charges relevant to your setup. See the pricing and inclusions.

GauVendi is particularly relevant where rooms or units differ in ways guests value or if all rooms look the same and the property needs differentiation. Examples include boutique and historic hotels, apartment hotels, resorts and properties with several accommodation layouts. Size alone is not the deciding factor. The useful starting point is whether you have differences worth selling and enough business through the relevant sales workflows to justify the setup. 

Bring your room list, categories, PMS details and current sales setup to an initial call. We can review which differences could become bookable offers, what would change operationally and how you would measure the result. Book an initial call.