Preamble In Leisure hotels, inventory (rooms, holiday apartments, or houses) is generally set up and offered in a much more granular way than in city hotels. On the one hand, guests with longer stays often have very specific ideas and expectations regarding their accommodation. On the other hand, due to the differences within a property, inventory can often hardly be reduced to the lowest common denominator without creating disadvantages in sales. Different operational costs

Why Hotel Bookings Are Broken in the Age of LLMs A few weeks ago, I booked a hotel for a short business trip. The photos looked great. The room category sounded perfect: “Deluxe City View.” The reviews were reassuring. Everything pointed to a seamless stay — until I arrived. What I walked into was technically the room I had booked. But experientially? Not even close. The view was a glimpse of a rooftop AC unit. The quiet I expected turned into elevator shaft symphonics. The d

Hoteliers love to talk about emotion, experience, and connection — yet when it comes to selling rooms, the process remains cold, rigid, and transactional. In a world where AI understands individuality better than ever before, the hotel industry still clings to simplified, categorized room sales. It’s a contradiction, one that keeps many properties trapped in sameness. AI can read individuality better than any hotel ever could. Yet hotels keep selling simplified, static room c

Hoteliers vs. OTAs – A Debate with Blind Spots The discussion between hoteliers and OTAs (Online Travel Agencies) has been heating up for years. Often, it feels stuck. Some hotels build their entire strategy solely around their OTA rankings. They even launch campaigns offering lower prices on specific platforms or apps than on their own website. At the same time, many are not willing to invest even 1% of their room revenue into direct sales activities. Instead, they funnel mo

Still offering generic room categories and relying on automation? You're sinking into commoditization, losing profits—and your guest data is useless without personalized products!      For years, clustering accommodation into broad, generic room categories wasn’t a smart strategy—it was simply a necessity. Hotels had no other choice, and it was a model that only truly benefited large distribution players. The result? Hospitality is now in a downward spiral where automation an

Imagine crafting a beautiful hotel where every room is meticulously detailed, even if they share the same interior design, look, and feel. Yet, by selling these rooms in generic categories with uniform pricing, you're leaving money on the table and creating false guest expectations.   Just take the birthday present for my wife's 50th birthday. I booked a luxury spa hotel for an indulgence weekend, specifically requesting a nicer room because, you know, it's a birthday present